Include a description of where the problem is happening. If the problem is coming from outside the borough, tell us about a location as close to the border as possible.
Before you start, you will need:
- to know if this is noise or nuisance has already been reported. If yes, then your 6-digit case reference number and the email address you used to first report the problem.
- type of noise or nuisance
- the location of the noise or nuisance
- the date you noticed the problem
- to confirm if the noise is happening now
- a description of the problem or incident
- to provide evidence (optional)
- to provide your contact details
How to report a problem
Email: environmentalhealth@rbkc.gov.uk
Phone: 020 7361 3002
Things you can report
- loud and amplified music
- building works
- noise from parties
- footsteps
- talking
- poor sound insulation (Example: voices or audible living noise)
- intruder alarm
- vehicle alarm (car or motorbike)
- raised voices or shouting (Example: noisy patrons outside a pub)
- machinery or fixed plant noise (Example: kitchen extract equipment)
- roadworks
- garden or outdoor space maintenance equipment noise
- loud TV or radio
- DIY (building works carried out by occupier)
- buskers
- noisy animals (other than barking dogs)
- domestic appliance noise (Example: washing machine)
- traffic or cars (including racing or revving vehicles)
- dog barking
- delivery noise (Example: early or late delivery noise)
- railway noise (including underground train noise or vibrations)
- fireworks
- public address system (Example: station platform announcements)
- air conditioning unit
- smell (Example: cooking smells from restaurant)
- smoke (Example: from a BBQ)
- light pollution (light nuisance from floodlights)
- fumes, gases, steam, etc (Example: steam from flue)
- dust or grit from building site or roadworks
- bonfires
What will happen to my report?
We will email you to confirm we have received your report and are dealing with it.
We aim to contact you within 30 minutes for live problems. This doesn't apply to problems reported 3am to 7am on Sunday to Thursday or 5am to 7am on Friday and Saturday.
If the problem isn’t happening now, we will contact you by the end of the next working day.